Terms and conditions

GENERAL TERMS AND CONDITIONS FOR INTERNET – SHOP tropic-timber.net

GENERAL TERMS AND CONDITIONS FOR USE OF THE SERVICES PROVIDED BY THE MERCHANT

Organization details – "TROPIC TIMBER" EOOD; UIC: 813155460; registered office: Varna, Primorski district, 4 VASIL KANCHEV Str.; Phone: 052763278, Fax: 052763278; MALL: JASMINA SVETLANOVA TSVETKOVA; contact phone: 0897629914

"TROPIC TIMBER" EOOD with UIC: 813155460.

I. GENERAL PROVISIONS

1. This document contains General Terms and Conditions under which the TRADER – TROPIC TIMBER LTD provides services to its users/clients through the online store tropic-timber.net. These terms and conditions are binding on all users.

2. Identification of the user/client for the purpose of reproducing his statement both for acceptance of the General Terms and Conditions and for the order placed is carried out through the log files stored on the server of /tropic-timber.net/, storage of the IP address of the user/client, as well as any other information.

3. The products found on the website /tropic-timber.net/ do not constitute a legally binding offer, but rather a demonstrative online catalog describing the merchant's product line.

4. By clicking the "Buy" button and then the "Continue with order" button, users agree to purchase the goods in the cart. This action has a legally binding force. The customer receives a confirmation of the order and upon receipt of this confirmation, the contract is considered to have been concluded.

5. The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In the event of a lack of stock of the requested goods, within the working week the MERCHANT shall notify the user/client of its exhaustion by sending a message to the e-mail address specified by the Client or to the specified telephone number. In the event that a transfer has been made to the merchant's account, the client will be able to choose between a refund, cancellation of the order or through a replacement order.

6. The contractual language is Bulgarian, and payments will be made in Bulgarian levs including VAT.

II. DELIVERY

7. The consumer/customer bears the entire risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, the TRADER is released from the risk, which is transferred to the consumer/customer. The TRADER is not responsible for any delay in the event that the delay is due to the courier or other supplier.

8. Immediately after delivery, the goods should be carefully examined by the consumer/client or a person authorized by him. Any damage, impacts and other damages should be reported immediately to the TRADER. In the event that damage is found to have occurred during the transportation of the goods, the TRADER is not responsible for the warranty service of this product. In cases where the TRADER has specified in writing a specific date and time for delivery, the statement has binding force. If an incorrect or incorrect address, contact person and/or telephone number is specified when submitting the order, the TRADER is not bound by any obligation to fulfill the order.

8a. Upon delivery of the goods, the consumer/client or a third party signs the accompanying documents. A third party is considered anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the client.

In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the Customer is liable to pay the costs of delivery and return of the goods. In the event that the Customer is not found within the delivery period at the specified address or access and conditions for delivery of the goods are not provided within this period, the TRADER is released from its obligation to deliver the goods requested for purchase.

8b. When the delivered goods clearly do not correspond to the goods requested for purchase by the Customer and this can be established through a simple inspection, the Customer may request that the delivered goods be replaced with goods corresponding to the purchase application made by him within 24 hours of receiving them.

III. WARRANTY PERIODS

The TRADER offers a warranty document to its customers for a given purchased item, if such a document is provided by the manufacturer of the item. The document describes: address and telephone number of the authorized service centers of the purchased item warranty conditions of the respective service centers or manufacturers warranty period of the item purchased by the consumer/customer.

IV. PRICES

9. The prices listed on the site include packaging and transportation throughout the country.

Transport within the country is free of charge. In case the goods are sent outside the territory of the Republic of Bulgaria, the consumer/client must pay all customs and other fees related to the export.

V. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT

10. The user/client has the opportunity to view and /after registration/ order the advertised goods on the online store tropic-timber.net.

11. The user/client has the right to be informed about the status of their order.

12. The user/client is fully responsible for the protection of his/her username and password, as well as for all actions performed by him/her or a third party using the username and password. The user is obliged to immediately notify the MERCHANT of any case of unauthorized access using his/her username and password, as well as whenever there is a danger of such use.

13. The user is obliged to pay the price of his order according to the method announced on the tropic-timber.net page.

14. Every user, regardless of whether he is a client of the MERCHANT, is obliged when using the services:

• not to violate and to respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international instruments;

• not to harm the good name of another and not to call for a violent change of the constitutionally established order, for committing a crime, for violence against the person or for inciting racial, national, ethnic or religious enmity;

• not to violate other people's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;

• to comply with Bulgarian legislation, applicable foreign laws, the rules of morality and good manners and Internet ethics when using the services provided by tropic-timber.net;

• to immediately notify the MERCHANT of any case of committed or discovered violation when using the services provided;

• not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, hinder, disrupt or limit the normal functioning of computer hardware or software or telecommunications facilities or aimed at unauthorized penetration or access to foreign resources or software;

• not to commit malicious acts;

• to compensate the MERCHANT and all third parties for all damages suffered and lost profits, including any costs and paid attorney's fees, resulting from claims filed by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, made available to third parties or made available through /site name/ in violation of the law, these General Terms and Conditions, Good Manners or Internet ethics;

14a. The customer is obliged to provide an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs when the same is not free of charge and to ensure access and the possibility of receiving the goods. In case it is not explicitly stated that the delivery is free of charge, the same is considered to be paid.

VI. RIGHTS AND OBLIGATIONS OF THE TRADER

15. THE MERCHANT does not have the obligation and objective ability to control the way in which consumers use the services provided.

16. THE MERCHANT has the right, but not the obligation, to retain materials and information located on the tropic-timber.net server.

17. The TRADER has the right at any time, without notifying the User/client, when the latter uses the services in violation of these terms and conditions, as well as at the TRADER's discretion, to terminate, suspend or change the services provided in connection with the use of the site. The TRADER is not liable to users and third parties for damages and lost profits incurred as a result of the termination, suspension, change or limitation of the services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded or made available through /site name/.

17a. The TRADER, after receiving payment, is obliged to transfer to the consumer/client the ownership of the goods requested for purchase by him/her, to deliver the goods requested for purchase on time, to check each item for technical condition before it is sent (if this is possible without damaging the integrity of the packaging).

18. The MERCHANT is not liable for any damages caused to software, hardware or telecommunications equipment, or for any loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultations or assistance provided by the MERCHANT's specialists and employees in connection with the use of the services by the users does not give rise to any liability or obligations for the MERCHANT. The Company is not liable for any inaccuracy of the information about the goods specified by the manufacturer.

19. THE MERCHANT has the right to collect and use information relating to its Users/customers, regardless of whether they are registered.

20. The information under the previous article may be used by the TRADER, except in the case of

explicit disagreement of the User, sent to the following e-mail address The TRADER collects and uses the information to improve the services offered. All purposes for which the TRADER will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

21. The MERCHANT is not liable for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee - including cases of random events, problems in the global Internet network and in the provision of services beyond the control of the MERCHANT.

22. The TRADER has the right to install cookies on the users' computers. Cookies are text files that are saved by the website on the user's hard drive and allow the recovery of information about the user, identifying him and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records, and others.

VII. PERSONAL DATA

23. The TRADER guarantees to its Users/Clients the confidentiality of the information and personal data provided. The latter will not be used, provided or made known to third parties except in the cases and under the conditions specified in these General Terms and Conditions. The TRADER protects the personal data of the user/client that became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the Client has provided false data. In compliance with the applicable legislation and the clauses of these General Terms and Conditions, the TRADER may use the Client's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, the rules of morality and good manners.

23a. The MERCHANT undertakes not to disclose any personal data about the Client to third parties - state authorities, commercial companies, individuals and others, except in cases where he has received the express written consent of the Client, the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information. The MERCHANT is obliged to provide the information by virtue of the law.

VIII. AMENDMENTS

24. The General Terms and Conditions may be changed at any time by the TRADER, who has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. The TRADER undertakes to notify the User of the changes to the General Terms and Conditions by publishing a notice of their changes in a prominent place on its website and giving sufficient time to familiarize himself with them. Within the given period, if the User does not declare that he rejects the changes, then he is considered bound by them. In the event that the User declares within the given period that he does not agree with the changes, then the TRADER has the right to immediately suspend or terminate the provision of services to the User.

IX. TERMINOLOGY

25. “User/client” means anyone who has loaded the website tropic-timber.net on their computer.

26. “Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/consumer.

27. The online store tropic-timber.net is owned by the MERCHANT.

28. All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to newly arising circumstances, shall be resolved by the competent court of registration of the TRADER, in accordance with Bulgarian law.

X. Cancellation of an order and refund of amounts paid by bank card

29. Upon receipt of the shipment, the User must check its contents at the time of receipt in the presence of the courier, and in case of damage to the contents of the shipment or any shortages, the User must notify us immediately at the phone number listed on the waybill. Failure to comply with this condition will not consider complaints about plant products and shortages in the order and accordingly cannot be satisfied.

Claims for non-vegetable products are accepted within 14 days from the date of receipt of the goods, and this can only be done if the product and packaging are in undamaged commercial condition. The cost of returning the goods in this case is at the expense of the customer.

According to the law, the refund will be made within 30 (thirty) days from the date of return.

In case the payment was made by bank card, the refund is made by ordering a reverse transaction on the card with which the payment was made within 15 days.

In the event of damage during transport, a report is drawn up in three identical copies, which is signed by the User and the courier.

If for any reason the perfume is delivered to a customer with a defect not described in the product description or for another valid reason, the replacement or return of the goods will be at our expense.

Appendix No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 of the LPA

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

To ……………………

/merchant's name/

…………………………………………………………………………..

/address, UIC/

I hereby give notice that I withdraw from the contract I have concluded for the purchase of the following goods/services:

…………………………………………………. /product description/

The goods were ordered on ………………….

The goods were received on …………………. /indicate the date of receipt by the consumer/

………………………………………………………………………../User name/

City/town………………………………………………………………………. /User's address/

………………. …………………………….

/Date/ /User's signature/

The consumer has the right, within 14 days, to unconditionally withdraw from a distance contract or an off-premises contract, without paying any costs, except for those for delivery in case he has chosen a method of delivery other than the standard cheapest for the trader, as well as the costs of returning the goods.

The 14-day period begins to run from the date of:

conclusion of the contract – in the case of a service contract;

acceptance of the goods by the consumer or a third party other than the carrier

Within 14 days of the stated desire to withdraw from the contract, the consumer must return the goods to the trader. Within 14 days from the date on which he was notified of the consumer's decision to withdraw from the contract, the trader shall reimburse all amounts received from the consumer, including delivery costs.

In case of non-compliance with the general terms and conditions by tropic-timber.net, users can contact:

Consumer Protection Commission –

European Consumer Centre – http://www.ecc.bg/

Online Dispute Resolution Platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=BG